Every item you purchase has a 30 Day Money Back Guarantee attached to it. We have put this policy in place, because we believe in our products quite a bit and think you will like it as much as we do! If that wasn't the case - to ask for your money back within the 30 days after purchase, you must email us directly at info@amazetea.com and explain why the product was not satisfactory. We will then require you to mail the item in its packaging back to us. The item when mailed back to us, must have at least 80% of the original content in the package. Once we receive the package, we will then refund your money less any shipping costs.